[leavitteldredgeLF]

This is the message I received from Stripe support. Does this make any sense to you and can this help you or does this even involve your plugin?
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Hi Jennifer,

Thank you for taking my call today. It was a pleasure talking to you. I just wanted to quickly touch base with you about the conversation we just had.

By looking into this further, I’m not seeing any plugin to connected to your Stripe account.

Meanwhile, I checked your dashboard logs and I can see 400x error code (invalid_request_error). This errors arise when your request has invalid parameters.

https://stripe.com/docs/api/errors#errors-invalid_request_error

With this being said, I would recommend for you to save the card details with a Customer. You can also attach the Payment Method to that object if there’s already an existing customer object. Below is additional info on that:

https://stripe.com/docs/api/customers.

https://stripe.com/docs/payments/save-after-payment#web-create-payment-intent

Thanks again for reaching out. If you run into issues still, just reply directly to this email and I will gladly do all that I can. I am here for you.

All the best,
Inee

[leavitteldredgeLF]

Okay thank you for that clarification 🙂

Jennifer

[leavitteldredgeLF]

Do I keep all my other plugins enabled and add this plugin on top of what I have?

[leavitteldredgeLF]

I did the changes you requested but we are still having problems with Invalid Security Token.

Is there another reason why this could be happening?

[leavitteldredgeLF]

Can you please answer the last part of my questions from my original support question.

Also, does it matter what browser they use for your plugin?
What version they use?

Do you have guidelines that customers must follow in order for the payment to be successful?

Such as if I use Internet Explorer 9, would this cause me to have any issues making a payment with your plugin?

[leavitteldredgeLF]

This is a separate question and I was wanting to know do I need a new support ticket or can I ask here.

So here is my question and just let me know.

We want to use your subscription plugin but it requires me to place a test webhook status:
“Test Webhook Status No API key provided. (HINT: set your API key using “Stripe::setApiKey()”. You can generate API keys from the Stripe web interface. See https://stripe.com/api for details, or email [email protected] if you have any questions.”

However, I cannot put our Stripe on test. We have live payments coming in constantly and had I known that your plugin requested this while I was in test mode I could have provided this information.

Stripe said it would not be best to switch from live to test.

Can you fix this to where you do not require a test webhook status and just a live webhook status.

Can you please help me with this, thank you 🙂
Jennifer

[leavitteldredgeLF]

Okay I disabled Prefetch Payment Popup Scripts.

Yes we have Sucuri Firewall. So I will go in and make sure this page is not cached. Thank you for telling me.

I will let you know if this continues.

Thank you for the quick reply 🙂
Jennifer

[leavitteldredgeLF]

Okay got it, I was in the wrong area, sorry about that :). Yes I checked those fields under products. Thanks again

[leavitteldredgeLF]

Yes this box is checked for we have added other fields about a month ago. But we just recently added two more fields and they are not showing up. I am not sure why. I have cleared the cache multiple times. The other fields show but these two I have added.

Any suggestions?

Jennifer

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