[giraffe]

Many thanks for your prompt response, that seems to have removed the timeout.

When you have a moment, can you add a link to the mailer-lite add-on on the my-downloads page please.

My Downloads

Many thanks!
Martin

[giraffe]

Thank you. I’ve installed the test update and tested it several times. It seems to have stopped the Gateway timeouts. So many thanks for giving it your prompt attention.

I’ve opened a ticket with my host siteground and they gave me this reply:
—–

I would like to clarify that you can see the opened, by default, ports here:

https://www.siteground.com/kb/which_ports_are_open_on_siteground_shared_servers/

If any plugin is trying to make an outgoing connection via a specific hostname and port, please, let us know of the hostname and port so we can check if it is blocked.

I am afraid that without the hostname and port number provided by you, we won’t be able to confirm whether the connection is blocked or not.
—-

Let me know if you want me to take this further with siteground.

many thanks again.

[giraffe]

Hi,
Thanks for your help. I’ve done as you suggested above. However no new errors are recorded in any of the error log files when I recreate the Gateway timeout.

Is it possible that it is timing out when WordPress is checking for an update on your server? Can you recreate this situation?

[giraffe]

Thanks for your reply.
Yes plugin and addons are up to date.
Wordpress core is latest version.

I have several php error logs available.
Which would be relevant for you?
giraffe5@uk82 [~/public_html]# find ./ -name php_errorlog
./wp-includes/theme-compat/php_errorlog
./wp-includes/php_errorlog
./wp-admin/php_errorlog
./wp-admin/user/php_errorlog
./php_errorlog

Thanks,
Martin

[Author]

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