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You are here: Home / Topics / Subscription Emails

[Support request] Subscription Emails

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Home › Forums › Stripe Payments Plugin › Subscription Emails

Tagged: emails, Subscriptions

  • This topic has 1 reply, 2 voices, and was last updated 6 years, 3 months ago by chanel.
Viewing 2 posts - 1 through 2 (of 2 total)
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    Posts
  • February 26, 2019 at 10:09 pm #1864
    AnnaWC
    Participant

    Hi there,
    I have a weekly subscription and my clients are getting an email reminding them before every weekly charge that the charge is coming and that if they need to, to update their details.
    How do I stop this email? Getting an email every week is not necessary for this service.
    Thanks,
    Anna.

    February 26, 2019 at 11:54 pm #1869
    chanel
    Keymaster

    Hi,

    It seems this email is actually coming from Stripe directly rather than our plugin. You can take a read of the following documentation:
    https://stripe.com/docs/billing/lifecycle#emails

    Seems that these can actually be enabled and disabled from within your Stripe account.

    – Chanel

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