Secure downloads failing

[mediaformatux]

The download links generated through the plugin are no longer working.

The file you requested can’t be found.

Same thing when I manually generate a download link by selecting the product
/wp-admin/edit.php?post_type=asp-products&page=stripe-payments-settings#securedownloads

Link regeneration from Existing download url:

Error occurred:
The link you provided can’t be found.

[chanel]

Hi,

Does this happen for all of your digital products?
Is the file still there on your WordPress website? Can you please ensure the file still exists and has not been deleted.

– Chanel

[mediaformatux]

Hi Chanel,

It happens to all the products.
All the files still exists and have not been deleted.

-MF

[Admin]

I would like to log into the site and check this. Can you please use the contact form on this site to get in touch.

[Admin]

It looks like the secure download addon’s DB needed to be synced. The deactivation and reactivation of the addon fixed the issue.

[Author]

Posts