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You are here: Home / Topics / Max Subscription Error

[Resolved] Max Subscription Error

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Home › Forums › Stripe Payments Plugin › Max Subscription Error

Tagged: error message, Subscriptions, subscriptions payment

  • This topic has 1 reply, 2 voices, and was last updated 4 years, 10 months ago by Admin.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • July 15, 2020 at 3:46 pm #3105
    heathercpt
    Participant

    I wanted to run a test in live mode for the subscription, I set up a subscription for .01
    When I went to enter payment I received this error message twice
    Customer cus_HeSjfnKWjgJgn9 already has the maximum 25 current and scheduled subscriptions.
    Currently I only have 2 subscriptions set up. Why am I receiving this error message?

    July 16, 2020 at 12:32 am #3112
    Admin
    Keymaster

    That error is for the customer side (not the merchant). Looks like you have done many tests with ONE customer (most likely using the same email). Then you didn’t clean those up by cancelling the test subscriptions. Stripe has a maximum of how many subscriptions ONE customer can subscribe too.

    Log into your Stripe merchant account. Then go to the “Customers” and the “Subscriptions” interface and search with that email address. Clean the existing subscription entries that you have with that email address (that you are testing with). Make sure to clean it up from both the “test mode” and “live mode” of your Stripe account.

    Also, Stripe has a minimum amount limit. So you will need to set the amount to something like $1.

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