email sending conflict with WP Mail SMTP plugin

[DrOakes]

Hi,

Does anyone have experience using the WP Mail SMTP plugin alongside the Stripe plugins? My Stripe emails had been sending fine until I added the SMTP plugin. Now all emails from WP send better, except my Stripe emails now fail to send.

To be clear, my debug log in Stripe shows that the email sends, but my main Email Log shows that they failed.

I have toggled between the settings in the SMTP plugin to force the from name/email, and to not force it. In both cases the emails are still failing to send. I’ve also updated the from name/email in Stripe plugin to match what I set in SMTP plugin.

If anyone has insight, I’d be so grateful! I know a very specific question..

Warmly,
Tosha

[alexanderfoxc]

Hi Tosha.

There should be no plugin-specific issues with SMTP as the plugin is using default wp_mail() function to send emails. So the issue is probably related to your SMTP config.

I’ve also updated the from name/email in Stripe plugin to match what I set in SMTP plugin.

I think this is the right direction to look at. From email should be set to the one that is configured\allowed on your SMTP server. For example, if you’re using your server’s SMTP, then the from email should be [email protected], otherwise the email might not be sent.

[DrOakes]

Thank you. I have made sure that everything in my server, SMTP plugin and Stripe plugin match exactly and still the Stripe emails aren’t sending. I’m stumped! If you have any other thoughts, I appreciate any ideas.

Thank you!

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