Duration problem.

[kaparis]

In test mode, when I have a subscription plan with duration = 1, when the duration passed the subscription is still active.

[alexanderfoxc]

Hi.

Please make sure you have configured webhooks properly: https://s-plugins.com/stripe-subscription-payments-addon/

If you update both core plugin (1.9.15) and Subscriptions addon to latest versions (1.4.0), you can let the addon configure webhooks for you: https://s-plugins.com/stripe-subscription-payments-addon/#webhooks

[kaparis]

In Stripe account I can see that the payment has been done only once. And the duration has passed. But in the dashboard the subscription stays “active”.

Since the last update I see this message : “Stripe Payments Subscriptions Addon: webhooks seem to be not configured properly. Please go to settings page to configure them.”

I have the same API key that I used all the days before the update and never have a problem. And when I try to let the addon configure them for me I have these messages:
“Invalid API Key. Please check core plugins settings and enter valid key for live mode.”
and
“No webhook found. Use the button below to automatically create it.”

[alexanderfoxc]

Stripe itself does not control subscription duration, it doesn’t have that functionality, so it’s controlled by our plugin. It relies on webhooks to do this. If there is a problem with those, it cannot control subscription duration so it lasts forever.

The situation you described doesn’t seem normal. If you’re sure both of your API Key pairs are valid (Live and Test Secret and Public keys), can you provide the access to your WP Dashboard so I could have a look from inside? Please send those via this form https://s-plugins.com/contact-us/

[Author]

Posts