3D Payment Failed

[manishkatyan]

Hi,

I have been using this plugin for a while and it works well. Recently I changed by Stripe account that requires OTP verification for a payment. When I try to make subscription payment, the get reidrected to the OPT page and get an OTP on my mobile. When I enter the OPT, I am redirected back to the payment pop-up page with “3D payment failed” as message in red.

Stripe confirms that 3D auehtication happened successfully but the customer didn’t complete the payment process.

So this should be some issue from this plugin.

Question: Does this plugin support 3D secure payment (i.e. OTP verification while making payment)? Any idea how to do that?

[Admin]

The plugin supports 3D secure payment.

Go to the Advanced settings menu of the plugin and try enabling the following feature:

Disable 3D Secure Iframe

This is be helpful on some server configurations.

Next, enable the following debug logging option and do a transaction. It can give additional clues about the issue:

Using the Debug Log to Solve Transaction Related Issues on a Site

Also, make sure the stripe subscription addon is updated to the latest.

[Author]

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