I have 2 identical subscription plans but one is in Test mode and the other is in Live mode. I had used the Test plan back when I was building and testing everything. Once we launched, I turned on Live in General Settings and all the actual subscriptions indicated that they were made for the Live version of the plan. So I think I did everything right when I set this up initially (months ago).
When I did my test webhook earlier today, I did forget to uncheck Live mode in the plugin General Settings before doing it, so I guess that would account for the subscription not found error.
But just now, I DID go in and uncheck Live in the General Settings (so it should be in Test mode) and ran the test webhook again but I still get the same results:
[08/29/2020 1:45:13 AM] – [Sub] Webhook signature successfully checked.
[08/29/2020 1:45:13 AM] – [Sub] Processing “customer.subscription.updated” hook.
[08/29/2020 1:45:13 AM] – [Sub] Searching for subscription sub_00000000000000
[08/29/2020 1:45:13 AM] – [Sub] FAILURE: Subscription not found. Aborting.
How can I know the live webhook is going to work with the live subscription plan when the plugin is in Live mode?
Also, why did the webhooks stop working even though the plugin was showing me green check marks like everything was happy?
I want to feel confident that when we relaunch this program this fall that webhooks will be working and customers will not get charged more times than the plan said they should.