Payments Plugin for Stripe

Stripe payment plugins for your WordPress site

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[Resolved] Secure downloads failing

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • November 12, 2019 at 12:22 pm #2431
    mediaformatux
    Participant

    The download links generated through the plugin are no longer working.

    The file you requested can’t be found.

    Same thing when I manually generate a download link by selecting the product
    /wp-admin/edit.php?post_type=asp-products&page=stripe-payments-settings#securedownloads

    Link regeneration from Existing download url:

    Error occurred:
    The link you provided can’t be found.

    November 13, 2019 at 12:13 am #2435
    chanel
    Keymaster

    Hi,

    Does this happen for all of your digital products?
    Is the file still there on your WordPress website? Can you please ensure the file still exists and has not been deleted.

    – Chanel

    November 13, 2019 at 3:02 am #2442
    mediaformatux
    Participant

    Hi Chanel,

    It happens to all the products.
    All the files still exists and have not been deleted.

    -MF

    November 13, 2019 at 11:35 pm #2470
    Admin
    Keymaster

    I would like to log into the site and check this. Can you please use the contact form on this site to get in touch.

    November 16, 2019 at 11:34 pm #2494
    Admin
    Keymaster

    It looks like the secure download addon’s DB needed to be synced. The deactivation and reactivation of the addon fixed the issue.

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